One of our most sought out services are B2B support services including virtual assistance, customer management and operations for long and shorter term projects. Below is a listing of some of these services we offer. If you dont see what you need just inquire with us about what your requirements are. 

  • Help Desk Support: Providing technical assistance, troubleshooting, and resolving issues related to products or services through various channels like phone, email, or chat.

  • Technical Support: Offering specialized assistance for complex technical issues, software integration problems, or product configuration challenges.

  • Account Management: Dedicated account managers who maintain relationships with key clients, act as a primary point of contact, and ensure their needs are met.

  • Consulting Services: Providing expert advice and consultancy on how clients can optimize their use of products or services to achieve their business goals.

  • Training and Onboarding: Conducting training sessions for clients to ensure they understand how to use products effectively or helping with the onboarding process.

  • Customized Solutions: Developing tailored solutions or modifications to products/services based on specific client requirements.

  • Billing and Payment Support: Assisting with billing inquiries, payment processing, and resolving financial issues related to services rendered.

  • SLA Management: Monitoring and ensuring compliance with service level agreements (SLAs) to guarantee the agreed-upon levels of service delivery.

  • Feedback Collection and Analysis: Gathering feedback from clients to understand their satisfaction levels, identify areas for improvement, and implementing necessary changes.

  • 24/7 Support: Providing round-the-clock support services to ensure clients receive assistance whenever they need it, especially for businesses operating in different time zones.

  • CRM Support: Assisting clients with managing their customer relationships effectively using CRM (Customer Relationship Management) tools.

  • Emergency Support: Offering rapid response and assistance during critical incidents or emergencies affecting clients’ operations.

  • Localization and Global Support: Providing support in multiple languages and adapting services to meet the cultural and regional needs of international clients.

  • Escalation Management: Handling and resolving escalated issues promptly and efficiently to maintain client satisfaction.

  • Performance Reporting: Providing regular reports on support metrics, performance trends, and customer satisfaction levels.